Il termine “Unified Communications” a volte genera qualche confusione, forse serve una definizione. Sul gruppo Unified Communications di LinkedIn sono state raccolte alcune interessanti definizioni.

UC is:

• Communication: Anywhere, Anytime, Anydevice, over Anymedium
• Communicating with anyone, from anywhere, on any device
• Connected Business Anywhere
• Ability to communicate and collaborate effectively and efficiently within the applications we use everyday
• Is a medium to communicate with anyone, anytime and anywhere from any device using a multitude of mechanisms
• Locate, Connect, Communicate on the go, or in the office with your preferred device
• Ability to communicate and collaborate effectively and efficiently within the applications we use everyday
• Is the Integration of Realtime communications technologies, such as chating, telephony, V.Conferencing, Data Sharing, ....etc
• UC Tools should improve/speedup/reduce existing processes so that people are free to communicate
• As a huge part to play in the future of IT enabled business solutions as a basic embedded technology
• The integration of voice, video and data services delivered ubiquitously across a secure and highly available network, independent of technology, to provide increased effectiveness to the user and business communities they serve
• Ability to integrate voice, video, data over a secure communications channel and also offer benefits of collaboration anytime, anywhere, through multitude of devices or systems.

E' interessante la definizione che si rifà alla importanza strategica di UC, considerando UC come elemento incorporato nelle soluzioni IT aziendali.
UC è - e sarà - determinante per abilitare nuovi processi di business.